Tinali support

Email support@tinali.app for help with Tinali.

Help us find the problem

Tell us your phone model, app version, what happened, and the game name if relevant. For account help, contact us from the email used for your Tinali account. Never send your password or full payment details.

Sound

Win and loss sounds are on by default. Tap the speaker beside your lifelines to mute them. Tinali remembers your choice. Check your device volume if you cannot hear a result.

Progress and sign-in

Use the same sign-in method each time. To add another method to an existing account, connect it in Profile → Account before signing out. If you cannot access an email/password account, contact support from your account email.

Lifelines and purchases

Ordinary games are free and unlimited. Starter hints, retries, and instant wins are granted once. If purchase packs are available in your app, their price appears before checkout. For a missing purchase, include the store order ID. Refunds are handled by Apple or Google.

Account and data deletion

Open Profile → Delete account and data. You can also visit our account-deletion page.